Bug: Issue with logging in on Retool Mobile app

Mobile
1

Hello there! :wave:

I'm currently trying to log in to the Retool Mobile app using an email address that I also use for another Retool organization. However, the app shows me an error indicating that my email address is associated with multiple Retool organizations.

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Since the app uses an in-screen browser, I'm unable to modify the URL to access the organization I intend to log in to.

Could you please provide guidance on how I can successfully log in to the desired organization?

Thank you!

2 Likes
2

Were you able to access the email it sent you?

To work around this issue temporarily, or if you don't have access to an email inbox, set your app up to talk to an On prem host at <your subdomain>.retool.com. That will allow you to log in directly to a specific organization.

3

It worked with the On prem solution. Thank you!