App becomes unresponsive after launch – no errors, just stuck

💬 App Building
2

Hi @Davidkm,

That is always frustrating when nothing loads. Let's try a few things to see if we can get it going again. You may have gone through some of these but here's a little list to help:

  1. Open the Debug Area. At the bottom of the Retool editor, find and click Debug (bottom toolbar). Look for: Errors or warnings in the query logs.
  2. Inspect Queries in Debug Mode. Check the status of each query. Look for queries with the status "Loading", "Queued," or stuck in "Running."
  3. Use "Edit App" to isolate issues. In the editor, click the Edit App button (top-right corner): Attempt to temporarily disable queries: Open the problematic query. Uncheck "Run query automatically when inputs change" or "Run query on page load."
  4. Check Retool Status & Support: https://status.retool.com/ If nothing listed, continue below.
  5. Diagnose Circular Dependencies. Open the Retool editor in a different browser (Chrome incognito is best). Append ?_historyOffset=-1 to your app URL to load a previous stable state: https://akinu.retool.com/editor/ceniky/pgCeniky?_historyOffset=-1
  6. Inspect and Pause Queries on Load. In the Retool editor URL, use ?_disableQueryOnPageLoad=true to load the app with all queries disabled: https://akinu.retool.com/editor/ceniky/pgCeniky?_disableQueryOnPageLoad=true.
  7. Validate DB & API Resources. Navigate to the Retool resource page and test all database/API resources separately to confirm connectivity. Go to Resources → Your DB/API → Test Connection.
  8. Join the Retool team and community at office hours! Today 11am-12pm PST. It is a great way to solve any issues live or via message. It is also a great way to see who is doing what and see how others solve issues.

Hope this helps! Let me know how it goes and we can further debug.,