App No Longer Loading

💬 App Building
1

Hey everyone!

One of my apps is randomly no longer loading. I've performed no changes to this app the past few months. It just randomly stopped loading though it loaded once for me the other day. Is there anyone that could help by taking a look at this for us?

Org: proofoflearn.retool.com
appName: Ohai PMR Tool
appUuid: ca7e5418-4781-11ee-8916-37b3d3221bb0

Export App JSON:

{"uuid":"ca7e5418-4781-11ee-8916-37b3d3221bb0","page":{"id":398636357,"data":{"appState":"[\"~#iR\",[\"^ \",\"n\",\"appTemplate\",\"v\",[\"^ \",\"appMaxWidth\",\"100%\",\"appStyles\",\"\",\"appTesting\",null,\"appThemeId\",null,\"appThemeModeId\",null,\"appThemeName\",null,\"createdAt\",null,\"customComponentCollections\",[],\"customDocumentTitle\",\"\",\"customDocumentTitleEnabled\",false,\"customShortcuts\",[],\"experimentalDataTabEnabled\",false,\"experimentalFeatures\",[\"^ \",\"disableMultiplayerEditing\",false,\"multiplayerEditingEnabled\",false,\"sourceControlTemplateDehydration\",false],\"folders\",[\"~#iL\",[]],\"formAppSettings\",[\"^ \",\"customRedirectUrl\",\"\"],\"inAppRetoolPillAppearance\",\"NO_OVERRIDE\",\"instrumentationEnabled\",false,\"internationalizationSettings\",[\"^ \",\"internationalizationEnabled\",false,\"internationalizationFiles\",[]],\"isFetching\",true,\"isFormApp\",false,\"isGlobalWidget\",false,\"isMobileApp\",false,\"loadingIndicatorsDisabled\",false,\"markdownLinkBehavior\",\"auto\",\"mobileAppSettings\",[\"^ \",\"displaySetting\",[\"^ \",\"landscapeMode\",false,\"tabletMode\",false],\"mobileOfflineModeBannerMode\",\"default\",\"mobileOfflineModeDelaySync\",false,\"mobileOfflineModeEnabled\",false],\"mobileOfflineAssets\",[],\"multiScreenMobileApp\",false,\"notificationsSettings\",[\"^ \",\"globalQueryShowFailureToast\",true,\"globalQueryShowSuccessToast\",true,\"globalQueryToastDuration\",4.5,\"globalToastPosition\",\"bottomRight\"],\"pageCodeFolders\",[\"^ \"],\"pageLoadValueOverrides\",[\"^B\",[]],\"persistUrlParams\",false,\"plugins\",[\"~#iOM\",[\"$main\",[\"^0\",[\"^ \",\"n\",\"pluginTemplate\",\"v\",[\"^ \",\"id\",\"$main\",\"uuid\",null,\"type\",\"frame\",\"subtype\",\"Frame\",\"namespace\",null,\"resourceName\",null,\"resourceDisplayName\",null,\"template\",[\"~#iM\",[\"type\",\"main\",\"sticky\",null,\"padding\",\"8px 12px\",\"enableFullBleed\",false,\"isHiddenOnDesktop\",false,\"isHiddenOnMobile\",false]],\"style\",[\"^1>\",[]],\"position2\",null,\"mobilePosition2\",null,\"mobileAppPosition\",null,\"tabIndex\",null,\"container\",\"\",\"^7\",\"~m1744734048153\",\"updatedAt\",\"~m1744734048153\",\"folder\",\"\",\"screen\",null,\"boxId\",null,\"subBoxIds\",null]]]]],\"preloadedAppJavaScript\",null,\"preloadedAppJSLinks\",[],\"queryStatusVisibility\",false,\"responsiveLayoutDisabled\",false,\"rootScreen\",null,\"savePlatform\",\"web\",\"shortlink\",null,\"testEntities\",[],\"tests\",[],\"urlFragmentDefinitions\",[\"^B\",[]],\"version\",\"3.186.0\",\"serializedLayout\",null,\"agentEvals\",[\"^ \"]]]]"},"changesRecord":[],"changesRecordV2":[{"data":{"value":"Ran migrations"},"type":"simpleupdate","version":1},{"data":{"value":"Updated notification settings"},"type":"simpleupdate","version":1}],"gitSha":null,"checksum":null,"multiplayerSessionId":"1744734523965","createdAt":"2025-04-15T16:29:56.881Z","updatedAt":"2025-04-15T16:29:56.881Z","pageId":2355881,"userId":918003},"modules":{}}

console
console1113×396 34.9 KB

performanceTab
performanceTab623×263 15.3 KB

2

Welcome to the community, @Christopher_Gold! Thanks for reaching out. :slightly_smiling_face:

We are currently investigating this and will provide an update as soon as we can.

3

Thanks Darren! It just started working again out of the blue but concerned the issue will return. Appreciate you taking a look!

1 Like
4

Update: The page loads for the moment when viewing, but in the edit view, the page is still blank and none of the queries or containers show. It's as if there is nothing on the page.

5

Hey @Christopher_Gold - we identified the underlying issue and rolled out a fix yesterday, so you should be able to load up your apps as expected. :slightly_smiling_face: It's possible that a new save was created while the app was in a broken state, though, so you may need to go back in the app's history a few steps. If you're interested, you can see a more thorough explanation of what went wrong over here.

Let us know if you have any additional questions or need assistance with anything!

6

Everything is working great now. Appreciate it Darren!

1 Like