Hey @William_Ret! I'm sorry it's taken so long to get ahold of us. TL;DR we're shifting over to a 1:many support model through the forums instead of a 1:1 support model through chat/email for most issues.
https://community.retool.com/t/did-retool-do-away-with-support-options-for-business-plans/27073/2
For your issue, I'd be happy to help if you're still blocked! I was able to find the email you sent and it sounds like your "PostgreSQL resource is failing its connection". Would you mind sharing a screenshot of the error you're seeing and where you're seeing this error (e.g. in the resource setup page or in a query)? Was this resource working before?