HOW MANY WEEK OR MONTHS NEED THE RETOOL TEAM JUST TO ANSWER EMAIL..
At business plan we have send a ticker from friday and intil today no answer !!
Grweat sujpport
Summary
A self-hosted Business plan user is frustrated that a support ticket submitted the previous Friday has not yet received any reply.
AI Response
Retool's published support model routes billing and account administration requests (available on all tiers) to support@retool.com, with a stated target of responding within 2 business days. Since the ticket was sent Friday, the weekend does not count toward that window, so a reply would be expected within roughly two business days of submission. For technical build or troubleshooting questions, the fastest paths are the Community forum and the twice-weekly live office hours, both of which are staffed by Retool's Community Engineers. It's also worth confirming the request was sent to the correct channel, as different request types are handled through different intake paths.
Sources
Contact Retool support | Retool Docs
Official support page outlining each contact channel and the 2-business-day response target for billing and account administration requests.
A solved Community topic covering the same concern about not hearing back from support@retool.com, with guidance on expected turnaround.
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Hi @codeplex! Really sorry that you are experiencing a delay in response from Support 
This isn't the experience we want you to have, and I understand your frustration.
I have found your email in the system from a few days ago, and I've escalated it to the Support team so someone will get back to you right away.
Thanks for your patience, and sorry again for the wait!
-Jen
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