Option to connect to Retool DB externally is not visible

TomAtkinson · October 29, 2024, 4:20pm

I would like to connect to Retool DB externally but I cannot see the option that is suggested in the docs.

I saw a similar thread where some accounts were not yet enabled. How do we request this? We have a Business Plan

MiguelOrtiz · October 30, 2024, 5:35am

Tagging a couple of retool members to give visibility to your request. Can you share with them your domain if it is not matching with the email yo uhave in the forum?

@AbbeyHernandez, @Paulo

ZeroCodez · October 30, 2024, 5:47am

Hi @TomAtkinson,

Can you share the screenshot, if possible?

Paulo · October 31, 2024, 8:47pm

Hi @TomAtkinson, I found your org internally. I'll follow up over DM in order to protect your privacy and help you with this issue.

Paulo · November 1, 2024, 5:17pm

If anyone else runs into this issue please reach out to support@retool.com or feel free to DM me directly—I’d be happy to help.