Something went wrong

App Building
1

Hello,

Been working with Retool for about a month now and I was just about to roll out a very simple app for people to use on their iPads.

But when I open the link from an iPad, both in Safari and Chrome, I just get

"Something went wrong

https://retool.edge.com/app.blahblah.js:2:2867253
o@https://retool.edge.com/app.blahblah.js:2:xxxx
d@https://retool.edge.com/app.blahblah.js:2:xxxx
aa@https://retool.edge.com/app.blahblah.js:2:xxxx
... etc"

Any ideas? Kind of don't know where to start, can't see anything on the forums, the app itself couldn't be much simpler if it tried, essentially a page with links on it.

UPDATE: It actually seems to be an error just whenever I visit login.retool.com. Are there certain iOS versions that are just incompatible?

Thanks

2

Hey @kaleidoscope!

Sorry to hear you're running into this issue. Would you mind sharing the iOS version that you're on? It might also be helpful if you could post a screenshot of the exact error you're getting so that we can investigate further!

3

I've done a bit more investigating, it seems the issue is just on the original iPad Air.

The maximum version of iOS for that device is 12.5.5

Don't have a screenshot at the moment but I'll upload one when I can.

4

Ah I see, unfortunately, we only support iOS 13+ at the moment :confused: There's a thread on it here where we'll report back when support for older versions has been included!

5

Thanks Kabirdas, that's exactly the issue, not sure why that thread didn't come up when I searched.

Realistically if it's not on the roadmap now, every day that goes past makes less sense for you to want to support it. But that's fine, now that I understand it, we can work around it.

Thanks for your help.

6

Hello,

Is this still and issue? What is the latest iOS version currently supported for access to retool apps via a web browser?

7

Hey @bg1900!

Retool still supports iOS 13+ is there a particular version you're having trouble with? And are you seeing the exact same symptoms as the original poster or something slightly different?