Workflow Shows Success on App Before Actually Finishing Running

brianzjj · February 9, 2024, 6:04pm

Hello,

I've been building and testing a workflow designed to be triggered through a button click. Previously, when I click a button on the app, the workflow will keep saying "running WORKFLOW_NAME" with the running time until the workflow finishes running.

However, since a couple days ago, when I click the same button, the "running WORKFLOW_NAME" message only runs for less than 2 seconds, and according to the console, the workflow has finished running. But when I checked the workflow run history for the same run, it takes about 40-50 seconds to actually finish.

Can anyone shed some lights on what's causing this, and what's a solution for this?

The blocks involved in this workflow include some Retool AI, Snowflake select, Snowflake insert, and a webhook return.

Tess · February 12, 2024, 10:43pm

Hi @brianzjj Thanks for reaching out! Our team investigated this issue & identified the bug. We are targeting getting the fix out this week

Tess · February 12, 2024, 10:44pm

If you have the time, we'd love to hear a bit more about your use of Retool AI We are running an AI focused challenge this month (see more info here)!

brianzjj · February 20, 2024, 11:05pm

Hi @Tess ,

Is this issue fixed? I just tried it and it's still not working properly.

Tess · February 21, 2024, 12:49am

Hi there,

Thanks for flagging! Apologies for the delay! It looks like this will go out in Retool v3.36.0, which should ship on Wednesday

brianzjj · February 22, 2024, 11:53pm

Hello @Tess ,

Is the fix live yet?

Tess · February 26, 2024, 11:13pm

Yes it is! Let me know if you're still seeing any issues

brianzjj · February 26, 2024, 11:26pm

Hi @Tess ,

Yes, unfortunately I am still seeing the same issue.

brianzjj · February 28, 2024, 5:55pm

Hi @Tess ,

Bringing this up again as this issue is our major roadblock in presenting this POC to our stakeholders. This also got me worried in the reliability of Retool as fixing a major component like Workflow would take so long. Is it possible for us to jump on a call so we can investigate which part has gone wrong?

Tess · February 28, 2024, 11:54pm

Hi @brianzjj thanks for checking in & sharing how this is impacting your team. There was a bug fix for a related issue that went out on v3.36.0, but it sounds like this must be a separate issue.

The return block should ensure the workflow is run synchronously from the app Could you share an export of the workflow so that I can investigate further with our team? or, if you can't share an export with us, post screenshots of the return block & app trigger?

I'm not able to set up a 1:1 call, but if we haven't sorted it out by tomorrow, I'd like to take a look in office hours if you're available to join

Export to JSON from top right corner:

brianzjj · February 29, 2024, 12:09am

Hi @Tess ,

The trigger setup in Worflow:

The trigger from the app is through a button click, which triggers a Google DocumentAI API through a REST API:

Then in the Event Handler, it returns the text extracted, which on success triggers a JS query to modify the data so it can be fed into the workflow:

The workflow query is set up as below, which on success would show a notification:

The final blocks of the workflow:

Again, thank you very much for looking into this!

Tess · February 29, 2024, 4:15pm

Thanks so much! I recreated a very similar flow in my own Retool org, but I have not been able to reproduce this yet I'm also not finding other reports of this issue, so I'll need to get more information in order to get a fix. Can you confirm what version # you're on (click on the question mark in the bottom right corner of any app)?

Long shot, but any chance the latest deployed version of the workflow doesn't have the webhook return connected to your workflow?

It seems like discussing this in office hours or sending us a JSON export would be helpful as a next step.

Tess · March 2, 2024, 12:42am

We were able to get a similar example internally & have flagged it to our team, so we'll keep you posted!

Any chance you see a different behavior when triggering the workflow from a rest query instead of the Import Workflow integration?

brianzjj · March 4, 2024, 5:17pm

Hi @Tess ,

I tried to trigger the workflow from a rest query, but no luck.

Let me know when your team figures something out

Tess · March 4, 2024, 6:34pm

Hi @brianzjj I'm still in the process of looking into this & looking to hear more from our Workflows team, but wanted to check in in case it's helpful, it seems like it could be related to the branch block. If I remove the connection to the branch block, I'm able to get it working as expected. Again, still continuing to look into this further!

SCR · March 8, 2024, 8:42pm

+1

brianzjj · March 13, 2024, 5:05pm

Hi @Tess ,

Just want to touch base and see if there is any progress on this. I can't think of a workaround for the branch block, and I also want to keep using the block as I expect there will be more branches from that branch block.

Keep me posted!

brianzjj · March 27, 2024, 12:14am

Hi @Tess ,

Is there any update on this? This issue has been here for too long and I do want to get my project going.

Thanks.

Tess · March 27, 2024, 12:19am

No updates yet I will try to bump it internally!

Toatzin_Padilla · April 2, 2024, 12:38am

Hi! @Tess
I'm having a similar issue with my workflows when executing it from a trigger or Retool App. The Workflow ends successfully but skip every single step after my Branch Block.

When I run manually from the workflow with the same test data from the trigger, the workflows branch block runs correctly.

Logs for the workflow running from trigger from the app doesnt show anything strange in the branch block just skip every other step.

This are the logs of my Workflow run manually:

Here is the same workflow with same inputs run from an retool-app. After the branch block everything is skipped.

This was working a week ago is there a bug or something related to branch blocks in workflows?

Thanks for the support