Workflow loop step retries upon failure, even though 'retry' is not selected

💬 Workflows
1
  1. My goal:

Would like to turn off retries for a workflow loop step, but it doesn't seem to be working.

  1. Issue:

I have a workflow step (loop) that retries many times upon failure, even though 'retry' is not selected.

  1. Steps I've taken to troubleshoot:

Nothing really other than toggling on and off the 'retry' settings and re-publishing the workflow.

  1. Additional info: (Cloud or Self-hosted, Screenshots)

Cloud

Screenshot 2025-08-21 at 10.09.54 AM
Screenshot 2025-08-21 at 10.09.54 AM446×245 5.86 KB

3

Hi @megan,

That is odd, it shouldn't be retrying if you have the toggle off and have published the changes.

I have seen in the past that users sometimes forget to publish changes and deploy the changes which leaves them wondering why someone they changed is not occurring :sweat_smile:

My guess is that either the workflow is being triggered as whole or potentially that a block prior to the specific block in questions is being re-triggered, which is then causing this block to run.

I will need more details about the workflow to troubleshoot further but make sure to triple check that the changes made to turn those toggles off has been made live!

4

Hi @megan,

Just watched to double check if you are still having this issue.

If you have more details to share on the workflow and the loop that could help me better assist!