Summary
On a Retool Cloud instance, queries against all connected databases (PostgreSQL and MongoDB) suddenly began taking far longer than usual (e.g. 3s stretching to 30s) starting a couple of hours before the report, with the same intermittent slowdown recurring several times over the past 6 months; the question is whether there is a current platform-side issue.
AI Response
Intermittent, cross-resource query latency of this kind has previously been confirmed by Retool as a platform-side higher-than-usual query latency incident rather than a problem with the databases themselves, so the live status page is the authoritative place to confirm whether an incident is active. In a closely matching prior case, latency and 'stuck/forever' queries spiked specifically when large batches of queries fired simultaneously, and a reliable mitigation was to reduce concurrency by firing fewer queries at once (batches of roughly 5 instead of large bursts). Beyond incident windows, reducing concurrent query execution on load and following the query optimization best practices in Retool's performance guidance helps limit the impact of these latency spikes.
Sources
Random queries running forever
A solved July 2026 thread where Retool staff confirmed a platform-wide elevated query latency incident affecting all apps, and a user reported that cutting concurrent queries down to batches of ~5 resolved the stuck/infinite queries.
Retool's App Performance Guide with affirmative best practices for optimizing queries and reducing concurrent query execution to minimize latency-related slowdowns.
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