Unable to log into self-hosted retool instance

I restarted my retool server (on EC2) this morning and then tried to navigate to private-ip-address:3000. When I get there and enter the username and password it is telling me I have the wrong username and password (copying from my password manager so not likely that I am typing incorrectly). I requested a reset password, and it says there is no user with my email address, which is weird because I have definitely logged into this server before and built an app there. I also don't see any option to create a new username so I am not sure how to proceed. Attaching the screenshot below to show that there is not option to create a new username.

I'm having exactly the same problem, I signed up from here, but once I enter the credentials and click login, it just jump back to this page. If I reset password. https will not work, can see the page when manually changed to HTTP. But still cannot login.

Hi there! For something like this, we highly recommend contacting us (Support team) directly so we can get you logged in as soon as possible. You can contact us on bottom right '?' icon from any app > Support, or the big Intercom chat icon on the bottom right of our docs.retool.com pages :slightly_smiling_face:.

@kathryn: Were you able to try the "Forgot password" workflow and resetting your password?

@neitherfoot: Could you try clearing your browser cache and see if that works for you? Also trying in a different browser or in incognito mode might be worth a shot.