- My goal:
Generate a public link for a classic app so anonymous visitors can use it with no Retool login. Per the docs ( Preview and share classic apps with users | Retool Docs ) and the changelog ("Public links now available on the Free and Team plans"), this should be available on my plan.
- Issue:
Clicking Share opens the "Share this app" modal, but it only shows: "Sharing is not available for this resource."
- No "Manage access" section, no public link toggle, no invite option
- It happens for EVERY classic app in the org, not just one.
- It's the same from the Home page app list, the editor, and the published app view.
- Steps I've taken to troubleshoot:
- Verified I'm an org admin
- Verified the apps are published and not in Drafts (they're in the root folder)
- Logged out and back in
- Checked Settings > Advanced and Settings > App security
- Confirmed anonymous access is refused: the app's data API returns 401 for non-logged-in visitors, and the embed code shows a login wall
- Additional info:
- Cloud, org: singularcoffee.retool.com
- Team plan
- Admin account
- Classic apps (not the new app builder)
- Screenshot of the Share modal attached
