Share modal shows "Sharing is not available for this resource" for all classic apps. No public link option (Cloud, Team plan)

💬 App Building
1
  1. My goal:

Generate a public link for a classic app so anonymous visitors can use it with no Retool login. Per the docs ( Preview and share classic apps with users | Retool Docs ) and the changelog ("Public links now available on the Free and Team plans"), this should be available on my plan.

  1. Issue:

Clicking Share opens the "Share this app" modal, but it only shows: "Sharing is not available for this resource."

  • No "Manage access" section, no public link toggle, no invite option
  • It happens for EVERY classic app in the org, not just one.
  • It's the same from the Home page app list, the editor, and the published app view.
  1. Steps I've taken to troubleshoot:
  • Verified I'm an org admin
  • Verified the apps are published and not in Drafts (they're in the root folder)
  • Logged out and back in
  • Checked Settings > Advanced and Settings > App security
  • Confirmed anonymous access is refused: the app's data API returns 401 for non-logged-in visitors, and the embed code shows a login wall
  1. Additional info:
  • Cloud, org: singularcoffee.retool.com
  • Team plan
  • Admin account
  • Classic apps (not the new app builder)
  • Screenshot of the Share modal attached

Screenshot 2026-07-21 at 23.28.39
Screenshot 2026-07-21 at 23.28.39798×239 14.7 KB

3

Hey @manesse_clam :waving_hand:

Thanks for flagging this. What you're hitting is a bug on our side, not a limit of your plan, which is why the Share modal shows "Sharing is not available for this resource."

Engineering has since shipped a fix. Could you reload and let us know if you're still seeing it? If it's still there, share your Retool subdomain (the yoursubdomain.retool.com prefix) and we'll get sharing restored for your org right away. Thanks for your patience! :folded_hands: