Hello,
We have encountered a recurring issue in our application related to session management between AWS and Retool, which affects some users after extended use.
Our application integrates with two separate AWS snowflake accounts, and users are required to authenticate and remain connected to both accounts simultaneously throughout their session. However, we’ve observed that after prolonged usage—typically between 4 to 6 hours—some users are unexpectedly logged out of one of the AWS connections.
When the user attempts to re-authenticate with the disconnected AWS account, they are then logged out of the other account, resulting in a continuous loop. At this point, it becomes impossible for the user to maintain simultaneous authentication with both AWS accounts.
Clearing the browser cache and cookies does not seems to resolve the issue. Users generally wait until the Retool session fully expires before they are able to log back in and reestablish both connections successfully.
We have attached screenshots to help illustrate the issue.
Please let us know if further information is needed or if there are recommended steps we can take to prevent this behavior.
Best regards!