Server Instance of PostgreSQL and Retool Cloud Version, connection failed due to time out

Dear all,
we are using Postgres on server and the Cloud version of Retool.
I'tried to create a Postgres resource in retool, but the test connection failed due to time out issue.
I use the same DB together with Luna Modeler (database designer) without issues.
What's wrong?

best regards,
Rayk

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Hi @RaykGlasenapp! Welcome to the community forum. :slight_smile:

If your test connection is timing out, you might need to ensure that the following IPs are allowlisted on your database server.

Also, where is your database hosted? If you're using AWS, it's possible that you need to manually override the region when setting up your query.

In general, it would probably help to see how you've currently configured the PostgreSQL resource. Does it use SSL/SSH, for example?

Hi Darren,
Thanks for the information. The DB is hosted on a VM on our server.
We have discussed the options "self-hosted" and "allowlist" internally and have come to the conclusion to host Restool on our server ourselves.
We see this post as solved.

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