Greetings,
I have been using the cloud version of agents and it has been great so far.
Today, I have deployed edge 3.236.0 as a separate instance on our AKS cluster with the environment variable AGENTS_ENABLED set to true.
I then recreated the agent. The issue is that the agent seems to be stuck on thinking and then nothing happens.
I have checked the agent logs and it is empty
The workflow tools were not triggered and I can confirm they are running fine if I trigger them manually
I tried creating a separate app with the agent component and the result is the same
I created a separate agent using the chargeback template and the result is also the same
I can also confirm the Retool AI provider has been configured to our Azure OpenAI deployment as it works fine in workflows and normal LLM Chat.
Could someone please let me know whether I may have missed any steps during the setup of this edge release or further things I can check.
Jack_T
August 5, 2025, 5:22pm
3
Hi @eric-cheng ,
Apologies for this issue. That is very odd that the logs are not showing any activity.
Are you using a Helm for your deployment? If you are doing a docker deployment, you may need to add 2 additional workers.
I just reached out to one of our TAMs, Paulo, so he should be able to get some eyes on your deployment to better help troubleshoot!
I definitely want to see if any other users on the forum have faced this issue and either still need help or found out how to remedy this.
Hi @Jack_T ,
Thank you. I have managed to fix the issue. In my haste, I skimmed the code block in the docs but didn't read the sentence mentioning that the code executor service also needs to be on the edge release.
Preview
Edge
3 Likes
Jack_T
August 7, 2025, 6:16pm
5
Great catch @eric-cheng !
Happy to hear you managed to fix the issue. I have had the same happen to me when going through the self deploy docs
Happy building and let us know if you have any other questions or issues we can try to help with!
