I created an AI agent and a custom tool that it should connect to process Excel files. However, when I ask it to parse a file, it gets stuck after using the tool in a "Thinking..." state. If I look at the Logs, there are multiple records stuck in the "Running" state. Even if I cancel the run using the chat button, the execution is still stuck at "Running". I tried deleting the agent conversation thread, but it doesn't change any of the Running processes. How can I force-cancel those processes?
Hi @juliarizza!
Apologies for this issue 
I just checked internally and it looks like this is a known bug that our team is currently working on.
It seems that this is a symptom of the agent getting into a corrupted state. The best work around is unfortunately to create a new agent and delete the stuck one.
I we are working on a 'force-cancel' button and I will keep this thread updated with any news I hear from the engineering team!
If this continues to occur with other agents, let me know if you have any steps that I can follow to reproduce this, as that could greatly help our engineers troubleshoot what is causing the agents to go off the rails.
Hi @juliarizza,
I just got word that the bug ticket for this issue has been marked as ‘Done’! 
The fix should be going live on our current stable version for cloud shortly. Let me know if you are still experiencing any issues.