Retool iFrame Embed Issues With Chrome ARM

App Building
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  • Goal: Embed an App using traditional iFrame implementation

  • Steps: We have embedded and App using the "Vanilla" Retool iFrame implementation on our Shopify Site

  • Details: The Embed App works fine on almost all other browsers / PCs except for the following version of Chrome (That we know of so far)

Google Chrome Version 113.0.5672.126 (Official Build) (arm64)

Below is the Embed Code We are using..

<iframe 
    id="myIframe"
    src="https://{ourcompany}.retool.com/embedded/public/{guid}" 
    width="100%" 
    style="border:none; height:100vh !important; min-height:100vh !important;">
</iframe>
1 Like
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Hello @dash,

Thank you for reporting this, very odd that chrome/arm is having issues but I can file a bug report to our team to take a look at this :+1:

3

Do you have a screen shot of the error message that happens?

Does only the iframe not load or does it cause the Shopify web page not to load as well?

4

Hello Jack! Thank your reply. There actually is no error at all, it just doesn't display anything. I even inspected the network tab within the browser on the computer and it didn't even look like it was making the request at all. Oddly enough I did find a similar thread that reported this issue on another service called Jupyter which looks similar to a Retool type of product.

I am going to do some testing on browserstack and will come back with any screenshots or anything else I can provide.

Let me know if you have any insight here!

Otherwise the iFrame works fine on Mac / Windows - Chrome / Safari

1 Like
5

Of course no problem!

Thank you for the details. Just relayed this information to our engineering compatibility team.

That is very interesting that another iframe technology is also having issues with that version of chrome/arm64 :thinking:

Hopefully that means that the compatibility is an issue outside of Retool, which may mean that our options to accommodate may be limited. I will respond with any more information our team has about what can be done to get around this or if this is an OS/browser issue that doesn't work with Retool :disappointed_relieved:

Let us know as well if you find anything out from further testing!

Glad to hear the iframe is working well on other browsers and computers.