Retool app is not working

Retool is getting very slow nowadays. Whenever I'm saving queries it is not getting saved
image
This keeps on showing Saving. Even for adding a small functionality, it is taking hours to me just to add queries. I'm irritated with this.

How can work on my app?

Hello, it seem happen to me something not always.
The new IDE is quickly overall.
Are you on self-host or Cloud? And version?

I'm on cloud

what os u used? Linux with Chrome ?

Hey @flintrider! Are you still seeing this? Would definitely like to dig in more so this doesn’t happen.

If it’s still happening,
- all queries?
- all apps?
- what browser and OS are you using?

Let me know! Hopefully we can get this resolved for you ASAP.

Yes. This happens with all queries and apps.
I'm using chrome, that's currently on latest version.
My OS is ubuntu 22.04.
I also tried on windows 11 and on firefox, Edge. but nothing worked for me.

I have tried this on my cloud computer and it works on that.
But the problem is I have to pay for my cloud computer, just because of the problem in product, why should I pay to any cloud computer?

Got it—thank you for sharing and my apologies for all of the problems this has been causing you. The team is looking into it now!

How much time do you think it will take to resolve this?

I'm actually not sure yet, as it would depend on the cause, but I'll make sure to continue following up! Does this issue still exist if you create a new app (using an export of the old one)?

Yes. it still exists. and I want it to be resolved at earliest please. Because of this, I have to pay for a cloud subscription.

Of course. When you say cloud subscription, do you mean a Retool cloud subscription or something else?

And after some more digging on our end, it seems like this may be a networking issue. We haven't been able to consistently reproduce this issue, but we're still trying! :slight_smile: In the meantime, have you tried a different wifi network? Have you tried using your cellular? Does restarting your router make a difference?

When I say cloud sub. I mean I have a subscription on neverinstall.com and this is my cloud computer inside this I use retool.

Yes. I tried changing on different networks and same problem.

I can clearly say, this is the networking issue because on my cloud computer I have huge internet speed and it works on that.

I just want to know why it's not working my browser when I have speed of around 700mbps. Is this not enough for retool? Or what's the requirements of retool?

Hi again! Just wanted to touch base with you again.

That should definitely be more than enough speed to use Retool. I wonder if different browsers would make a difference? I haven't been able to reproduce this issue lately and our team hasn't received any similar reports (which is good news and bad news, I suppose).

Do you have any users (using this same app) still experiencing this? This could help narrow down the source of the issue (location, browser cache, etc.)!

I think it was an browser or maybe issue related to my WiFi card on my laptop. I changed my device and it resolved the issue

Oh awesome! Glad to hear it. :+1: