Since yesterday, I've been trying to edit my apps in Retool, but when I try to save the queries, they keep loading endlessly and don't save. This happens on both mobile and desktop, as I show in the video below:
1 Like
all I can say is that I noticed Retool didn't save my progress as expected twice in the last 24 hours. Seems like they are doing something on their side.
Hello @kleiton_lemos and @Deyan_Totev, my apologies for any issues with saving your apps!
I can check to see if we were having any type of down time with our servers or any events that might have taken place that could have caused this 
Were either of you able to view the save requests in your browsers inspector under the network tab?
Let me know if either of you two are still having ongoing issues with the apps failing to save.
If either of you are still having issues and on the Retool cloud, I can look at your orgs and see if the save requests are making it to our servers, if there are any further details from the logs to pinpoint the issue or if the save requests were not reaching us and getting lost in transmission!
from my side, nothing important was lost; I just wanted to let you know that this thing sometimes happens.
Ok great to hear 
Thank you for letting us know.
We will keep pushing to improve the product and ensure that auto-save continues to function as expected 
Just so you know, this might be part of the kind of issue most users face (with pain), but rarely give feedback on because it usually (magically) get solved 30min to 1 hour after happening...
We lose about 3 to 5 hours every week in our app developments because of this bug.
A fix on these queries edits infinite loading loops would be greatly appreciated 
Hello,
I've been unable to save my requests for an hour now because of the same bug. My organization uses Self-Hosted Retool, so I contacted my administrator, and all our indicators are OK on our infra.
This is a recurring problem that greatly reduces my development productivity. I remain at your disposal for any additional contextual information that may help solve this problem.
AJ
Thank you for sharing this @Laurin_Boujon1!
Apologies for the inconvenience I wish nothing more than for Retool to work consistently and reliably.
Is your org self hosted or on the cloud? If you are on cloud we can look to have some engineers check the logs on your app at given date/time ranges when these query saving bugs were occurring to see if we can find out more about how to fix this.
When the issues are intermittent and hard to reproduce it is very tricky as we have to check the timeline of events to see which of many variables could be contributing/causing this.
But we will be looking to get to the bottom of this and to solve this query edits infinite loading loops bug!
Apologies for this issue.
We will hopefully be able to fix this bug and release and updated version with the fix so that self hosted users like yourself won't have this problem.
We are on self-hosted too, unfortunately
Thank's for your quick answer by the way - we really hope a fix could be pushed soon 
!
1 Like