I recently linked a custom domain to my account and immediately noticed a significant delay in page loads once in a while. This occurs on Both the something.retool.com links and the custom domain.
I will get a 20 second delay of no activity in the developer console and just a white page before retool suddenly decides to load. Its very strange. If I refresh it loads in 2 seconds. Stopping and Refreshing while its stalled spinning with a white screen will force a load as well.
What could this be? This is before any query is ran.
That is very odd, it definitely shouldn't be taking that long to load. Maybe if you had a large number of queries with a large amount of data it would be a little slower
Could share a screenshot of the network tab in your browsers inspector panel the next time you get stuck and the hanging white page? That should give us more details on the request which the browser is making where the response is hanging.
Are you able to share any details from the browsers networking tab to see if the page data is not being received or if there are any error messages in the console that might explain why the slow load time is occuring?
@Jack_T this turned out to be the same bug as the user permission groups making apps huge that took a lot of us down a few weeks ago. So I am good to go
Noticed the same issue here on Retool cloud with custom domain, seeing a blank page for around 6-10 seconds then Retool decides to start loading, checked the browser console no errors and actions during that 6-10 seconds at all.
Can you share the networking tab from your browser inspector? I am curious if the HTML/JS payload is getting to your browser or if that is what the app is hanging on.
Or if those are delivered but the app engine is not rendering them as quickly as it should
That highlighted ~5 seconds block without any requests is exactly the period I am seeing blank content, after that API queries of our app were then triggered and I started seeing content.
Not sure it is related but I also highlighted before going blank the last API call is to https://p.retool.com/v2/p.
For me, it looks more likely resources HTML/JS has been delivered but not rendering it.
Less than 1MB for both formats. Honestly, I don't think it is related because our app has been running for 6+ months and all the sudden we started experiencing blank content in the past weeks.
Hey @brianliu - I found this topic when investigating a potentially similar issue. Can you check to see if this is still a consistent issue for you? It seems unlikely that configuring a custom domain is the root cause, but we've been testing a new rendering framework that may have contributed. It's currently not active, so I'm curious to see if your symptoms are still present.
