Not being able to log into my work because of retool

💬 App Building
1

I am trying to log into my work but it says “it looks like you need to ask a retool admin to invite you to retool first. i’ve never seen that before

2

Hey @Mary_Mungarro welcome to the Community! :raising_hands:

Good news, nothing is broken on your end. That message shows up when your company signs into Retool through SSO (single sign-on) and your account hasn't been set up in their Retool organization yet. So the sign-in itself is working, Retool just doesn't have an account waiting for you.

The fix is on the admin side. Whoever manages Retool at your company can do either of these:

  1. Invite you directly. In Retool, they go to Settings → Users → Invite and add your email. You'll get an invite link that's good for a week. Steps here: Manage organization users | Retool Docs
  2. Turn on Just-in-Time (JIT) provisioning. This auto-creates your account the first time you sign in over SSO, so no manual invite is needed. They can enable it in SSO settings → your SSO provider → Enable JIT user provisioning. Details here: Enable JIT user provisioning for SSO | Retool Docs

Either one will get you in. The quickest path is usually to forward this to your Retool admin or IT team and ask them to invite you.

If you are the admin setting this up for yourself, let us know and we'll point you to the right spot! :folded_hands: