Jira Integration - Calling the Forms API End Point

Discussion
1

Hi there, does anyone know if there is a way to call the Jira forms api end-point below from Retool using the Jira Integration or is this not possible?

https://api.atlassian.com/jira/forms/cloud/{cloudId}/issue/{issueIdOrKey}/form/{formId}

Thanks in advance.

1 Like
2

I see JIRA supports two API formats:

  • JIRA Platform REST API (standard/normal API requests)
  • Forms API (related to JIRA Service Management and forms)

I am assuming that the Retool > Jira Integration only supports the first format. Is there a world where Retool will support the Forms API as well?

3

Hey @LisaT! Welcome back to the community. :slightly_smiling_face:

I think the research that you've already done has led you to the correct conclusion - that Retool's native Jira integration is built on top of the Cloud platform API, which has its own OpenAPI spec. I'll talk to the team to see if expanding the scope of that integration to include the Cloud forms API is feasible.

Given the fact that Jira publishes a separate spec for that set of endpoints, it should be relatively simple to build your own integration within Retool as an OpenAPI resource:

image
image1460×714 33.7 KB

The trickiest aspect of this will likely be configuring authentication, but I'm happy to help out if you run into any issues!

4

Thanks @Darren - the additional context helps alot. Can I ask if you could also ask your team about an integration to JIRA's Service Desk APIs?
Thanks for the offer to help, I will definitely reach out again if I get stuck.

1 Like