Disappointing, perhaps. I tend to think about support as something tends to cost a company a lot of money. That being said, there is Office Hours available and in my experience, unless there is a config/system wide problem, this Community has a lot of smart people who are willing to pitch in and help. I have looked at other platforms and I think that with Retool's overall platform and options, and the community supporting it; is the best. But, to each their own.... my 2 cents....
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