@jmr1234 I hear you, this is definitely a change. I hope it helps to know that we’re investing heavily to continue to scale up the forum’s usefulness, activity and reach. Some specific context + initiatives below!
Our Community Support Engineers monitor all incoming community threads, and especially focus on chiming in on topics that seem to be about something that only a Retool engineer could confirm or fix. We’re also aiming to increase our ability to troubleshoot without directly accessing customers’ accounts. For example, we’re working on adding better ways for community forum members to provide context and troubleshooting details on forum topics upfront so that community contributors and Retool staff alike can more quickly understand the issue and work toward resolution together.
This might look like brief prompts in a template you’d see when creating a forum post, encouraging folks to share specific kinds of details depending on the Category (like a sample json app export with sanitized data to reproduce an app building question). More to come on ways to make working to resolution in the forum more streamlined. For things that require screensharing in a smaller group, Discord office hours 3x per week can be a good option.
In terms of things that can only be fixed by Retool, posting on the forums allows direct eyes from not only Community Support Engineers, but also Retool Engineering and Product team members. We pipe all new forum posts into our company Slack instance, so that Product Managers and engineers working on specific areas of the product see the feedback on the features they work on. My team escalates all bug reports and feature requests to Eng and Product by pairing the public forum post to an internal tracking ticket. In parallel EMs, PMs and engineers also actively watch and often directly engage with customers in the forum - sometimes fixing bugs in the following week’s release.
I’m also working with our Docs team to make this feedback loop more visible in the Changelog. Many of those bullet points are fixes to existing features, reported to Retool here in the forums. We aggregate linked reports internally and share customer quotes from the forums, so engineers can see the scope of impact, and we circle back when things are fixed.
Completely understand that the Enterprise plan isn’t the right plan, or feasible, for many customers and businesses running on Retool. That’s part of why we’re dedicating so much effort and a full time 5-person Retool team (plus many others chiming in here and there) to making this forum as useful a resource as possible, accessible to any Retool customer.
@AnsonHwang thanks, glad you’ve seen the uptick in activity in the forum from people across many different roles at Retool 
@ScottR thank you for these suggestions! Great idea to have a filterable tag for verified solutions. We’re currently looking into how best to implement that, and will let you know once it’s moving toward reality! Also agree the search could be much better, we’re also looking into a few possible improvements there. 