Chart Component Bug - Unusable and causing failures

💬 App Building
1

  • Any time I am editing an app and a chart should be loaded, it will show the following error where the chart should be or on the container / module that the chart is located within
    image

  • I can't add charts to any apps (except for the legacy chart), when I drag them in and it shows where it will be located, but then nothing happens

We are cloud hosted

2

Hi @KeanF, that is an odd error, but generally a sign of an issue with syntax or JSON parsing. I haven't personally been able to repro this however, so here are a couple things to try out in debugging this issue:

  • double check data sources that populate the charts
  • turn off browser extensions / try editing in an incognito browser
  • double check anything about your account (permissions?) that has changed recently
  • check Advanced Settings if there is some preloaded js that is breaking

I saw a separate thread where you mention an issue where you can't refresh your page and you can only work off of a previous release. It wouldn't be unreasonable to suspect that fixing that higher level problem may fix the other bugs you are having, especially if they started at the same time.

3

Also we host office hours tomorrow if you'd like to stop by for some live debugging.

4

This issue seemed to resolve itself randomly - Unclear what the original issue was

5

Glad to hear it is resolved!