Branded Portal Missing Google Sign In

Hi @Joel_TG, welcome to the forum! :wave:

I'm sorry that some of you users are unable to log into their accounts.

First, let me guide you how we help them access your organization. As an admin, go to 'Advanced Settings' and enable passwordless login:

This will show the Sign in with login link instead on the Retool managed login page. Then, have your users click that link and enter their email:

Screenshot 2024-11-20 at 7.04.53 PM

They'll get an email with this button:

Screenshot 2024-11-20 at 7.06.28 PM

After clicking it, they should be logged in. Until we figure out why the 'Sign in with Google' button is not showing up on your Retool managed page, have them reset their Google Login to set their accounts to log in with email and password credentials.

To do this, ask them to go to https://your-subdomain.domain.com/settings/account. There, they should see the "Reset Google Login" under Security:

Screenshot 2024-11-20 at 7.11.04 PM

After they confirm by clicking "Reset":

Screenshot 2024-11-20 at 7.11.54 PM

... they'll be redirected to a page where they can set their new credentials:

Screenshot 2024-11-20 at 7.12.26 PM