Alternate email options to the internal email and the SMTP resource

💬 Queries and Resources
1
  1. My goal:

I have a rebate manager that needs to email clients requesting data and providing updates.

  1. Issue:

The internal email engine has a unitedvetgroup.retool.com domain, which clients are missing. The SMTP resource does not work as that option is blocked by our security team as a risk.

Are there alternatives, or a method to change the internal email domain?

We are using the cloud version.

[Bug] Retool email disabled for sending spam
4

Hey @Tom_Burns_UVG, welcome to Community! :raising_hands:

The sender domain on the Retool Email resource is fixed to mail@<your-org>.retool-email.com and can't be customized.

Since SMTP is blocked by your security team, the alternative worth looking at is Retool's native SendGrid resource, it connects via API key rather than SMTP, so the network restriction doesn't apply.

Let me know if this is helpful at all!

5

Thanks ChiEn,
Is there a way to add something to our DNS to add a sent on behalf of type email address? I don’t know the technical name, I just know I’ve done this for customer.io. It sends from it’s own address but DNS translates it into a different domains.

6

Alternatively would Retool always connect from the same IP range, similar to the database resources? could you confirm the ip range if this is correct.

7

Hi @Tom_Burns_UVG,

For the sender domain question, you've got a couple of good options. You can use one of the many API-based email providers out there, or Retool's native SendGrid resource like I mentioned above.

And to answer your IP question: yes, Retool connects from a consistent set of IP addresses your security team can allowlist. You can find the list per region here: Retool IP addresses | Retool Docs