Hi there, we are currently testing chat bot features and vectors that could be accessed via a public page for our external customers. It worked fine until this morning.
When in ‘edit’ or ‘private’ mode (as in people logged in on retool with their login details), all our AI queries and vectors are still loading & running fine.
But as soon as we go to the public page URL of that app, all AI features are no longer working. This is very recent, those features were working absolutely fine up until a few days ago when looking at the public URL.
Let me know what kind of additional details we can provide to help you pinpoint the issue? The instance where we are building this app is https://angsanatools.retool.com/
@ChiEn Of course, thank you. I will message you a custom link privately if that’s ok as each public URL is customised per customer with a temp password while we’re still building this internally.
Thank you for coming back to me so quickly. Our login moving forward will be a simple JWT token as we wanted to embed this retool app on our website, where our clients would have a login/pass, and once logged in they would have access to all our tools via that public URL. Our clients won’t have a need to login on Retool.
We are a bit surprised because that page has been working for 6months now for our different tests. Is it because AI queries and vectors are now locked on public pages? Using AI moving forward will require to be logged in on Retool?
Hey @Jeje, Great news, we've shipped a fix for AI chats and vectors loading on pages. Could you check again and confirm whether everything is working on your end?
By the way, External Users would be better suited for what you are doing. Authenticating users in a public app isn't supported, and it also falls outside our Terms of Service. Let me know if you have any other questions!
