Hey @atlas.vieira are you still running into this? Just in case, maybe this guidance from our accounts, users and billing FAQ could help? If you need to reset 2FA, your best bet is to work with an admin within your org:
How do I reset my 2FA?
As a security best practice, we're not able to reset 2FA from our side. Instead, an admin in your organization can follow these docs to reset 2FA for individual users. If you are an admin, and locked out of 2FA, email security@retool.com. If your organization does not have any available admins, see below!