We have a self hosted retool and I am trying to set up Workflows using the Retool hosted temporal option. It has been in this retry state for hours. What can I do, where do I look for logs that may indicate the problem?
As a side note, I did the same for our test instance of self hosted retool and had no issues.
Hi @Carol_Scheible! Thanks for reaching out. It's certainly odd that you're running into issues now, but I'm confident we can get this figured out!
I'd probably start by looking at the logs for the api container, followed by the workflow-backend and workflow-worker. This is the order in which I expect to see errors being thrown, given that this is happening during the initial setup and not actual execution of a workflow. The process for retrieving container logs is slightly different depending on how you're deployed - typically meaning Docker or Kubernetes.
Without having too much context, the number one culprit is networking. Both the MAIN_BACKEND and WORKFLOW_TEMPORAL_WORKER services must be able to connect to Temporal Cloud as outlined here.
