Using Custom Components with Session Replay

Just recently checked out the session replay integration with full story. Its really cool! We have a couple of custom components (simple interactive google maps components) but those do not show up in the session reply. Is there some sort of script injection I need to add to my custom components?

  1. My goal: See Custom components in full story replay
  2. Issue: Its blank
  3. Steps I've taken to troubleshoot: None
  4. Additional info: Cloud + fullstory

Hi @Nick_Gonzalez,

Apologies for the issue with the custom component. I just pinged the PM on the full story replay feature to get some attention on this as it is a new feature.

I don't believe there is any script injection necessary, but if it turns out that is what is needed we will let you know and update our docs to reflect that for future users.

The PM asked if you are able to share a code for the custom component with us so that we can replicate the set up and investigate on our end. If you can send me that code file via a private DM I can forward that along to the team!

Any update here? I'm also not able to see custom components in Full Story

Hi @Nick_Gonzalez and @Cody_Breene,

I got word from our engineering team that because custom component's are technically iframes, there should be an option in the Observability settings page to set Send data to app Fullstory org which will allow for all iframes inside a Retool app to be captured and sent to Full Story.

I know there is an internal ticket to confirm that this works for custom components that I can ping to see if we have confirmation that this setting will allow for custom component iframes to appear in recordings. So I will check on that right now.

Let me know if the setting from Observability resolves this :crossed_fingers:

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