Use Case: We have a third-party Windows CRM-type application and are using Retool to extend dashboard functionality. This Windows app can fire to a webhook any time the user selects a customer. This payload includes both customer and workstation IDs. I'd like to capture this payload and update a Retool web app so that if the user is looking at Customer A within the Windows App, the Retool App will also show Customer A.
Current State: The user selects a customer within the Windows App. The user then searches for the same user within the Retool Web App.
Goal: The user selects the customer within the Windows App and, if the user is also using the Retool App, update the Retool screen to reflect the customer.
Well, it’s the hook from the Windows app that fires the workflow, not the app. So that won’t work. I could store the payload in Firestore and then query Firestore periodically but that seems expensive.
Hello! Hmm, you ask a good question. The only way I can think of so far would be to kick off a Workflow that updates a db with your payload, user info, etc. that then populates these values in an app. Does something like that sound like it could work for your use case?
Sorry @dave1, an app cannot currently receive a webhook. The workaround remains that you run a query periodically. I have filed a request for this feature and will keep you updated.
