Retool workflow error

💬 Workflows
1
  1. My goal: Open retool workflow id cfe32471-3d33-4e43-830d-1ec29b900ded
  2. Issue: It displays an error
  3. Steps I've taken to troubleshoot: Tried refresh, different browsers
  4. Additional info: (Cloud or Self-hosted, Screenshots) Cloud hosted- see screenshot

Screenshot 2025-11-21 at 12.52.46 PM
Screenshot 2025-11-21 at 12.52.46 PM1140×826 14.9 KB

4

Annyoing but sometimes what works is to duplicate the workflow (or export as JSON and import it on a separate workflow)

let me know if that works!

6

Sometimes Retool workflows fail to open due to internal corruption or cloud glitches. A solution that often works is:

  1. Duplicate the workflow: Open the workflow list, select your workflow, and choose “Duplicate.” Then try opening the new copy.

  2. Export & import as JSON:

    • Export the original workflow as a JSON file.

    • Create a new workflow and import the JSON.

    • Open the new workflow to see if it works.

  3. Check for broken components: If the workflow still errors, there may be actions or components causing the issue. Try recreating only the working parts in a fresh workflow.

  4. Clear cache / use Incognito: For cloud-hosted instances, clearing browser cache or using incognito sometimes resolves loading errors.

7

Hi @Vlad_Balance, I checked your workflow id and saw that some of the last activity was a workflow migration around updating from 3.307 to 3.310 on Nov 22. I don't see any errors in the backend but it's possible the frontend error could have something to do with it.

Were you able to export and import the app successfully? Otherwise, let us know if you're still having issues!