Retool Vectors Function Down?

đź’¬ Queries and Resources
1

I’m encountering consistent issues with the Retool Vectors feature:

  • Any attempt to upload a file (even a small one-line sentence PDF) results in a “Failed to fetch” error (see screenshot attached).
  • Workflows that attempt to use Retool Vectors always timeout or return a 504 error, even for the simplest test cases.

This happens across multiple attempts and files, leading me to believe it’s likely a platform issue rather than a configuration issue on my end.

Could you please advise if there are known issues affecting the Vectors feature or suggest any immediate troubleshooting steps?

image
image482Ă—415 16.3 KB

Update - I have just tried to replicate the exact same process on another retool instance different organisation, and no issues atall. So it looks like retool version I am currently using keeps erroring out for any iteration of vector I try do, even something as simple as the below. I am using the cloud retool database, pg_extension is installed, never had issues before.

image
image496Ă—420 9.89 KB

Thanks

3

Hey there @RA_SYD, thanks for reporting this and for testing it again in another Retool instance under a different organization. Are both of those instances running the same version? Also, are you on Retool Cloud or a self-hosted setup? If self-hosted, could you share which version you’re running? Let me know! :pray:

4

@ChiEn using retool cloud. Thanks

1 Like