Retool OnPrem License

Self Hosted Retool
1

Hi team,

We have trying to Install Retool on premise deploying on Kubernetes cluster using Retool provided helm chart. But the deployment for Jobs runner POD is failing with below stack error
stack Error: License key not found. We have set License key appropriately as ENV variable for config to pick it up.

Same license when tried with Docker deployment, worked fine locally for me. I'm currently using Free tier. As per Retool self hosting billing page, Self hosting is supported under free tier. Please help with this Issue, if the deployment goes fine, we are planning to upgrade to Team plan which seems more suited for our requirement at the moment.

Please find below full stack error in Jobs runner :

stack Error: License key not found
    at validatePayload (/snapshot/retool_development/backend/transpiled/server/modules/licensing.js)
    at checkLicenseStatus (/snapshot/retool_development/backend/transpiled/server/modules/licensing.js)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async Timeout._onTimeout (/snapshot/retool_development/backend/transpiled/server/modules/licensing.js)
timestamp :  2022-12-28T06:07:47.008Z
type : LICENSE_FETCH_ERROR
2

Hi there,

Thanks for reaching out about this! We are happy to help. Can you confirm which version of Retool you're using?

Are you using the key starting with SSOP and ending with c4e0?