Self hosted retool install failure: Rechecking license status

Self Hosted Retool
1

Self hosted retool install fails with this error :

api_1               | {"message":"Rechecking license status...","level":"info","timestamp":"2023-05-05T23:45:50.752Z"}
api_1               | Encountered error
api_1               | TypeError: Cannot read properties of null (reading 'getUsers')
api_1               |     at checkLicenseStatus (/snapshot/retool_development/backend/transpiled/server/modules/licensing.js)
api_1               |     at async startOnPremServer (/snapshot/retool_development/backend/transpiled/server/main.js)
api_1               |     at async main (/snapshot/retool_development/backend/transpiled/server/main.js)

docker.env has the correct license key set up. What can we check / test ?

1 Like
2

same problem here. Running on Windows inside Ubuntu WSL with docker desktop.

3

Same issue in Unix as well. I didn't see this thread and opened another one a few mins ago.

4

This is what worked for us :

  • Run initial setup using LICENSE_KEY=LOCAL-ONLY-TRIAL in docker.env
  • Then update to the paid license key.
5

Hey folks! Thanks for surfacing this issue, we're actively taking a look into it. I'll keep you updated here and reach out if there's any additional information that would be helpful to have!

6

Hi All,

Even we are seeing this issue and pod is in reboot.

7

2.117.3 has just been released and should have a fix for this issue. Can you try running the initial setup again with that version and let me know if you're still having trouble?