Problems connecting to Retool from Outside

Hi I am trying to connect to retool database from the AWS but I am getting the following error:

Test Endpoint failed: Application-Status: 1020912, Application-Message: Cannot connect to ODBC provider Network error has occurred, Application-Detailed-Message: RetCode: SQL_ERROR SqlState: 08001 NativeError: 101 Message: timeout expired could not connect to server: Network is unreachable Is the server running on host "XXXX" (2600:1f14:3392:6b30:d28d:658c:574f:408f) and accepting TCP/IP connections on port 5432? could not connect to server: Network is unreachable Is the server running on host "XXXX" (2600:1f14:3392:6b04:7827:8c76:39d1:f7da) and accepting TCP/IP connections on port 5432? could not connect to server: Network is unreachable Is the server running on host "XXXX" (2600:1f14:3392:6b2c:92f3:5c5a:b24:4481) and accepting TCP/IP connections on port 5432? could not connect to server: Network is unreachable Is the server running on host "XXXX" (2600:1f14:3392:6b13:6fd4:8b4:96f:e269) and accepting TCP/IP connections on port 5432? Additional info: Read timed out

I already tried to connect using the direct IP thinking that it may be a problem with IPv6 and the error that I got is:

Test Endpoint failed: Application-Status: 1020912, Application-Message: Cannot connect to ODBC provider Network error has occurred, Application-Detailed-Message: RetCode: SQL_ERROR SqlState: 08001 NativeError: 101 Message: timeout expired Additional info: Read timed out

Someone has also done that and may help with that problem?

Fixed. The problem was within the network layer in our VPC.

Thanks for providing an update, @Mateus_Augusto_Saggin!