We recently signed up for the business plan for Retool, but we are blocked by having an updated SOC2/Pentest from Retool. The ones that were given to us by the AEs expired in 2022. We've tried emailing Support, the AEs, and going through various personal contacts we have at Retool, but we aren't getting any responses.
We basically cannot use Retool to service our customers without an updated SOC2/Pentest. Can we get some help / info on what's going on here? Thanks!