How are customers notified if Retool outbound IP addresses change?

💬 External Apps
1

Hi Retool team,

We are using Retool Cloud and rely on Retool’s outbound IP addresses for allowlisting access to internal resources / databases.

I reviewed the outbound region documentation, but I want to clarify the operational side in case those IP addresses ever change.

Could you clarify the following?

  1. If outbound IP addresses change for a region, are customers directly notified?
  2. If yes, how is that notification sent (email, forum announcement, changelog, status page, in-product notice, etc.)?
  3. Is advance notice typically provided before the change takes effect?
  4. If there is no guaranteed direct notification, what is the recommended best practice for customers who need to keep allowlists up to date?

Thanks in advance.

4

Hi @horidog ! Welcome to the Community forum :slightly_smiling_face: !

We recommend checking out our Changelog, IP allowlist doc, and Retool Annoucements section of the forum for these updates!

Here is a Changelog post from 2022 as an example when we announced changes to our IP addresses for cloud and on-prem connections - we have given a couple of months’ notice to allow customers time to add the new IP addresses.

Hope this helps!

-Jen

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