Datadog Observability

💬 Workflows
1

Just updated my self hosted version to 3.196.2-stable and have the option now to send errors etc to Datadog, the docs say to go to settings then configuration>observability but I cant seem to find this in self hosted anywhere?

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Hey @Ben_Pettman

In self-hosted Retool (v3.196.2+), the Datadog integration is managed under Settings > Observability, not Configuration > Observability. If you don’t see this option, you likely need to enable observability in your deployment settings by setting ENABLE_OBSERVABILITY=true. This is done via environment variables or Helm config. The documentation may differ slightly for cloud vs. self-hosted setups. Be sure to restart your instance after making changes.

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Thanks for replying, I have enabled that and added to my helm config but still get no menu option and if I change the url to be settings/observability i get an access denied error as below:

Access denied

You don’t have access to this page. Request access from your administrator

Which is ironic as I am the administrator.

4

@Ben_Pettman

If you're seeing "Access denied" for settings/observability even after setting ENABLE_OBSERVABILITY=true, it's likely due to missing role permissions. Ensure your user has a role with full admin access under Settings > Permissions or Roles. Double-check your Helm config and redeploy with a pod restart. Try accessing in incognito mode to avoid caching issues. If it still doesn't work, consider creating a new admin user or contact Retool support.

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I am the admin, I created this instance. Is this feature pay walled? From the updates in the releases page it didnt seem to suggest it was

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@Ben_Pettman

No, this feature is not clearly labeled as paywalled in release notes—but Datadog observability integration very likely requires a self-hosted enterprise license, even if not clearly stated.

You may need to contact Retool support to confirm if:

  • Your license tier includes this
  • There’s an internal feature flag they need to enable for your instance
7

Thanks for reaching out, @Ben_Pettman. This particular feature currently is gated to Enterprise plans only, but I'll let you know here if that ever changes.

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Would you mind providing a link to any documentation that didn't make this limitation clear?