Hi @Joseph_Cileo and everyone else in this thread,
First, I want to sincerely apologize for the ongoing issues you all are facing with saving - I understand how frustrating and disruptive this must be to your workflow.
As an engineer at Retool, resolving this has been my top priority since the beginning of the year. To provide full transparency, I’d like to share where we are in the process:
Why This Has Taken Time
After thorough investigation, we identified three distinct issues affecting saves:
- Complete Save Loss (rare): The editor resets to a blank state.
- Minor Progress Loss (more frequent): Small edits disappear when reopening the editor.
- Major Progress Loss (more frequent): Significant work is lost upon returning to the editor.
These issues were particularly challenging because:
- We couldn’t reproduce them internally at first, delaying root-cause analysis.
- The three separate problems required individual diagnosis.
The good news: We’ve now pinpointed the core causes and are actively implementing fixes.
Current Progress & Timeline
We’re overhauling the entire save architecture to address these problems holistically. Here’s what to expect:
- Next Week: A fix for Issue #2 (Minor Progress Loss) will be deployed.
- By End of Month: A permanent solution for Issue #3 (Major Progress Loss) will roll out. This directly addresses the problems reported by Joseph_Cileo, Miguel_Ortiz, and ch_dc.
- Issue #1 (Complete Save Loss): While less common, we’re continuing to monitor and will prioritize a fix if reports persist after addressing #2 and #3.
If you encounter further issues or have questions, please don’t hesitate to reply here or DM me directly. I’ll continue to provide updates as we roll out these changes.
Thank you for your patience as we work to resolve this.
Best,
Vishnu
On Behalf of Retool Engineering