Connectivity issue with bigquery

[dev_anand]

Hi all, looking for your help here

1. My goal: Establish connectivity to google cloud using bigquery from retool. Got the service account created and keys available. Also required firewall and proxy are already open
2. Issue: 504 gateway timeout issue. Padding to disable msie and chrome friendly error page. Nginx error
3. Steps I've taken to troubleshoot: formatted the keys shared and tried with different region but nothing helps

Attached error message

[dev_anand]

Can someone help here please?

[jrdata]

@dev_anand

• My goal: Establish connectivity to google cloud using bigquery from retool. Got the service account created and keys available. Also required firewall and proxy are already open
• Issue: 504 gateway timeout issue. Padding to disable msie and chrome friendly error page. Nginx error
• Steps I've taken to troubleshoot: formatted the keys shared and tried with different region but nothing helps

did you whitelist the retool IP addresses? If it is retool cloud you’re connecting to.

[dev_anand]

Yes whitelisting is done

[Darren]

Hey @dev_anand - welcome to the community! Are you still trying to solve this? Can you confirm that you're on a Cloud instance?