Webhook from workflow not working

💬 Workflows
1
  1. My goal: catch a incomming workflow
  2. Issue: Retool does not show any run
  3. Steps I've taken to troubleshoot: looking with zapier if the run is available
  4. Additional info: (Cloud or Self-hosted, Screenshots) I am using cloud version

When an invoice in QBO is created it sends a webhook as a notification to retool. It worked perfect for more then 200 runs easily for more then 3 months (probably more) and nothing has changed on my side it was working 3 days ago. I checked as a background check to test with Zapier to see if the run was available and yes it is, but retool does not seem to catch it. Anyone having a issue with webhook in workflow or with QBO (Quickbook Online).

3

Hi @MRConcept,

Have you found a solution to this yet?
If you can share a couple screenshots of your workflow run history I can help troubleshoot.

Also, I know QBO can be a little tough at times. Can we verify your https://developer.intuit.com/ webhook setup?

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Hi @Shawn_Optipath thanks again for you help. Sorry for not answering before, but bottom line was that there was a little delay in the webhook. Not sure if it was on QBO side or Retool side, but since I did not had this issue on Zapier I would be tempted to say it was on Retool side. Now back to normal.

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5

Glad the webhooks started working again @MRConcept.

If the problem arises again and becomes problematic for your operations you could set up a dedicated webhook proxy / queue such as hookdeck.com or aws lambda. You can queue webhooks in these systems, store data immediately, then schedule the workflow to run every x minutes. I have thought of doing this as a backup to the Retool webhooks. If you are initerested in doing a little testing feel free to DM me and we could do a little joint project.

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6

thanks once again for your well appreciated help @Shawn_Optipath I bet we might do a joint program at some point in the future with all the help you are giving me I will owe you something :wink: But for now doing back check with Zapier works and is easy to setup and since I still have a good plan with them I can do test "free of charge"

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Sounds good Maxime. Looking forward to it!