Hi @impala-eli - welcome to our community forum! Thanks for posting your question. Are you still running into this? If so, are you using the on premise (self-hosted) version of Retool, with Generic OpenID set up for the user logins? This only works in that scenario.
We figured out the issue. We are using an on-premise version of Retool, but were not using OpenID Connect. Once we upgraded our version of retool and moved to use OpenId connect, everything worked.