I have never been able to log into the retool app on my z-fold samsung. I always get the biometric error, but have no option to use biometrics. I've checked the app permissions with no luck. Does the retool mobile app only work with apple products?
Thanks.
Hi @skycop, it looks like your Retool Admin has enabled biometrics as a requirement. You can check whether this is enabled under Retool Web > Settings > Mobile Advanced Settings.
@suparn
Thank you for your help. After further research it appears that is an enterprise security setting per the documentation.
" Mobile app biometric verification
Learn about biometric verification for Retool Mobile apps.
Available on:Enterprise plan"
I don't have the enterprise plan so I'm not sure why this is affecting my account.
Hi @skycop
I verified that you are on business. Is it possible that you've had a Enterprise trial in the past?
Abbey - thank you for replying. It could be possible if that was an option. It has been a while since I found Retool. If we were an Enterprise trial, but couldn't afford that plan is there a way to solve the root issue?
Thanks again,
Your cape wearing crime fighting superhero...SkyCop.
Abbey - thank you for replying. It could be possible if that was an option. It has been a while since I found Retool. If we were an Enterprise trial, but determined it was more than our budget would allow, is there a way to solve the root issue?
Thanks,
DM'd you!
Glad we got this resolved! I'll mark this as a solution! Thanks @skycop, happy building!
