Modals broken on all pages

  • Goal: Modals to be displayed correctly

  • Steps: Since Monday all modals in our modules and apps are broken for me, we didn't do any changes. However it only affects me personally not other people in the organization.

  • Details: All modals on the app or module is showing it's content on the main page even though the modal itself is hidden. Showing the modal shows an empty popup.

This is only affects me. I've tried Firefox, Chrome and Brave and I get the same effect. Have tried clearing cache, restarting, flushing DNS cache and restarting router but the issue remains.

Console output from loading one of the pages having this issue:
Retool version 3.76.0-6c7b29b (Build 188369))
app.b57db945.js:2 loading ERP/Accounting%20-%20Payments
Accounting - Payments:177 GET https://first4figures.retool.com/api/secretsManager/listSecrets 422 (Unprocessable Content)
runtime.cff79e07.js:2 Performance Log: Time to first query: 3453 ms
app.b57db945.js:2 Unable to get FullStory session URL: Unable to get url: No FullStory session URL found
app.b57db945.js:2 Unable to get FullStory session URL: Unable to get url: No FullStory session URL found
app.b57db945.js:2 Unable to get FullStory session URL: Unable to get url: No FullStory session URL found
app.b57db945.js:2 Unable to get FullStory session URL: Unable to get url: No FullStory session URL found
app.b57db945.js:2 Unable to get FullStory session URL: Unable to get url: No FullStory session URL found
app.b57db945.js:2 Unable to get FullStory session URL: Unable to get url: No FullStory session URL found
app.b57db945.js:2 Unable to get FullStory session URL: Unable to get url: No FullStory session URL found
frame-modern.7821c0d3.js:1 [Intercom] The App ID in your code snippet has not been set. Set it to your App ID found in settings to complete installation: https://app.intercom.com/a/apps/_/settings/web
frame-modern.7821c0d3.js:1 [Intercom] Launcher is disabled in settings or current page does not match display conditions
app.b57db945.js:2 Performance Log: Time to productivity: 4232 ms

Hi @AndreasF4F - welcome to the community forum! :slight_smile:

This sounds like a known issue with the recent rollout of the "WidgetGrid" feature. Our team is currently prioritizing a fix but, in the meantime, you can disable it here:

Let us know if that fixes the issue!

Update - a fix for this issue came out with version 3.82 and should be live now!

Hi Darren,
Thank you, that was indeed the problem! I think I had enabled it by mistake and not realizing.
Thanks for your help