Locked out of my account due to 2FA issue

Account and User Management
1

Hi there,

I was experimenting yesterday with the 2FA feature on my account and managed to login successfully, but after I did this I decided that I didn't want to use the 2FA feature for my organization and disabled 2FA for the entire org. For some reason this didn't seem to save properly. I just now found out that 2FA is still enabled for the admin user on the account. My login expired, and since I deleted the account from my authenticator app on my mobile device, I'm now totally locked out of the admin account for my org.

Can someone from the staff help me?

2

Hi @jrobin1917!

Sorry you got caught up in this 2FA situation. Would you be able to send an email to support@retool.com with the emails of your impacted admin accounts? Once we have those we should be able to work through steps to get your access back to your org.

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