Can't be added to organization

Hi, I’m trying to access an organization to try things out, but every time I try to log in, I get the prompt to create an organization instead of join one. When I had the owner try to invite me, it told him that I was already in an organization. I didn’t actually complete sign up as result, but it now seems my account is caught in purgatory… Would someone please help? Also, since I can’t log in, I can’t get to the support chat. It’d be nice if it was available outside the app.

Hi there!

Support chat should be available on our homepage, although it doesn't appear to be working at the moment. Could you email into support@retool.com and we can sort out your account issues?

Will do, thank you!

perfect, sorry about that! We should be back up and running with chat support on retool.com as well!