Trigger with forwarded email - blank message

💬 Agents
3

Hey there @JaredStufft,

As per this post, the agent is receiving the below:

From: {emailData.from}
Cc: {emailData.Cc} (if present)
To: {other recipients} (if present, excluding the agent email)
Subject: {emailData.subject}
Message-Id: {emailData['Message-Id']}

{emailData['stripped-text']}

Specifically, stripped-text means:

  • HTML tags removed: Any HTML formatting is stripped away.
  • Quoted replies removed: Older replies, signatures, or quoted text (like “On Tue, John wrote:”) may be removed to focus on the new message content.
  • Attachments omitted: The text of the email, not including any binary content or file attachments.
  • Inline images stripped: Any base64-encoded or inline images are usually removed or represented by placeholders.

So I think, as for now, you can work with the workaround you mentioned, or with an oauth connection to the users's email and use the email id to pull the full thread and pass it as context to the Agent.

This is all new, so not being 100% confident I'd like to ask @Tess to confirm the above.