[Self Hosted Retool Error with Helm] Error running database migrations: SequelizeHostNotFoundError: getaddrinfo ENOTFOUND

Self Hosted Retool
1

Hello
I'm deploying retool to kubernetes using helm.
But i got following error

Error running database migrations: SequelizeHostNotFoundError: getaddrinfo ENOTFOUND virginia-retool-global.XXXXXXXXX.us-east-1.rds.amazonaws.com:5432

I am using Postgres14.5 RDS on AWS. The database value injected into the helm value is as follows.

postgresql:
  enabled: false
config:
  postgresql:
    host: virginia-retool-global.XXXXXXXXX.us-east-1.rds.amazonaws.com
    port: 5432
    db: retool # already exist retool database on postgres
    user: user
    password: password
    ssl_enabled: false # When this value is true, i got a same result

How i can solve this problem?

2

Hi @River_Kim

Thanks for reaching out! I have a couple of follow up questions --

Just to double check, did you fill in the actual Postgres user + password?

Are you able to send over the full logs?

Do you have any RDS logs that are relevant? I'm curious if we're reaching your database and getting some error?

Is this the doc you followed? https://github.com/tryretool/retool-helm

Thanks!